Marigold Hotel, located at 5 Liszt Street, Windhoek, is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information when you visit our hotel, use our services, or interact with us in any manner. We encourage you to read this Privacy Policy carefully to understand how we handle your personal information.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
- Personal Information: We may collect personal information, such as your name, contact information, date of birth, and payment details, when you make a reservation, check-in, or use our services.
- Communication Data: We may collect information when you contact us, including email communications, phone records, and any other information you provide during your interactions with us.
- Guest Preferences: We may collect information regarding your preferences and special requests, such as room type, dietary restrictions, and other services you may request during your stay.
- Usage Data: We may collect information about how you use our website and other digital services, including your IP address, browser type, and pages visited.
- Location Data: We may collect location information if you use location-based services provided by our hotel.
- CCTV: For security purposes, we may use closed-circuit television (CCTV) cameras in public areas of the hotel.
How We Use Your Information
We use your personal information for the following purposes:
- Reservations: To process reservations, send confirmation emails, and provide pre-arrival information.
- Guest Services: To provide services during your stay, such as room service, housekeeping, and concierge services.
- Marketing: To send promotional materials and special offers if you have opted in to receive such communications.
- Security: To maintain a safe and secure environment within the hotel.
- Analytics: To analyze and improve our services, website, and guest experiences.
Sharing Your Information
We may share your personal information with third parties, including:
- Service Providers: We may disclose your information to service providers who assist us in providing services, such as payment processing, IT services, and marketing.
- Legal Requirements: We may share your information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Rectification: You can request that we correct or update your information.
- Erasure: You can request the deletion of your personal information.
- Objection: You can object to the processing of your personal information for marketing purposes.
Data Security
We take reasonable measures to protect your personal information from unauthorized access and disclosure. However, no data transmission or storage is entirely secure, and we cannot guarantee the security of your data.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the beginning of the policy.
Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:
Marigold Hotel
5 Liszt Street, Windhoek
Phone: 061 380 000
Email: reception@marigold-hotels.com